# Towmatic

> AI-powered dispatch automation built by tow operators, for tow operators.

## What is Towmatic?

Towmatic is a SaaS platform that automates phone answering, quoting, and driver dispatching for independent towing companies. It was built inside two active tow companies with over 90 years of combined towing experience and 1,000+ real dispatches processed. The founders still run their own tow operations on Towmatic daily.

Towmatic is not a generic AI call answering service. It is purpose-built for the towing industry and handles the full job lifecycle: from the moment a customer calls or submits a form, through quoting, driver selection, dispatch notification, driver confirmation, and fallback routing if a driver doesn't respond.

- Website: https://towmatic.ai
- Founded: 2024
- Headquarters: Kansas City metro area (Overland Park, Kansas)
- Target Market: Independent tow company operators with 1–20 trucks
- Tagline: "Built by towers, for towers."
- Patents & Trademarks: Pending

## Products

### AI Voice Agent

Towmatic's AI Voice Agent answers incoming phone calls 24/7 using natural-sounding, towing-trained AI. It is not a generic virtual receptionist it understands towing-specific terminology, call types, and workflows.

What it does on every call:
- Answers instantly with no hold time or busy signals
- Identifies the caller type (law enforcement, personal vehicle, motor club, business account, etc.)
- Collects all required job details: customer name, phone number, vehicle year/make/model/color, pickup and dropoff locations, whether the vehicle goes into neutral, and the nature of the issue
- Calculates and provides price quotes based on the company's actual rate sheet and mileage (Pro plan)
- Dispatches the job to the next on-call driver via simultaneous phone call, text message, and email
- Handles driver confirmation if a driver doesn't respond within the set timeframe, the system automatically routes to the next driver in rotation
- Supports Spanish-language callers
- Handles cancellations and updates from customers calling back
- Can handle up to 20 simultaneous calls no hold times or busy signals, even during storm surges or high-volume events
- Works with your existing business phone number via call forwarding no hardware changes or new phone numbers required
- Most callers cannot distinguish the AI from a human dispatcher; any call the AI cannot resolve is immediately escalated to a live person

Call types supported:
- ASAP Tow (with or without quote)
- ASAP Service Call - jump starts, lockouts, tire changes, winch outs (with or without quote)
- Scheduled/Future Tow
- Police/Authority Calls
- Private Property Tow (apartments, property managers)
- Motor Club/Roadside Assistance (Pro plan)
- Fleet/Account Tow (dealerships, mechanics)
- Special Project Vehicle Relocation
- Update, Revise, or Cancel an Existing Call
- Transfer to Human Dispatcher

### Web Forms & QR Codes

Towmatic's Web Forms give customers a way to request a tow without making a phone call. Customers scan a QR code, click a link, or text the company through Google Business Profile and the job is dispatched automatically.

How it works:
1. Customer scans a QR code (posted at bars, dealerships, mechanic shops, on business cards, truck wraps, etc.) or clicks a shareable link
2. They fill out a simple form with their name, phone, vehicle info, and location
3. GPS coordinates are captured automatically - no vague descriptions needed
4. Towmatic selects the next on-call driver and dispatches via call, text, and email
5. The entire process takes under 10 seconds

Key features:
- Branded forms with the tow company's name and logo
- Multiple form types for different tow scenarios
- Link Tree page with all forms in one place
- Google Business Profile "Text Us" integration customers text from Google search results and automatically receive the dispatch form link
- GPS auto-capture for exact pickup location
- Quote-enabled forms that calculate pricing automatically (Pro plan)
- 24/7 availability with no human intervention required
- All submissions tracked in the Towmatic Dashboard as "Online Form Submission"

### Towmatic Dashboard

Every Towmatic customer gets access to a web-based dashboard (works on phone, tablet, and desktop) with:
- Real-time job tracking with all customer and vehicle details
- Driver rotation management - toggle drivers on/off call, set rotation order, manage truck types (wrecker, flatbed, etc.)
- Call log with AI-generated summaries, full transcripts, and audio recordings for every call
- Booked calls view with status tracking (dispatched, pending, confirmed, cancelled)
- Analytics on call volumes, job counts, and revenue
- Billing and subscription management
- User management with role-based access

## Branded Technology

- SmartQuote™ - Automated pricing based on the company's real rate sheet, mileage calculation (using Google Maps Distance Matrix), vehicle type, and tow scenario. Eliminates human error and under-quoting.
- SmartDispatch™ - Automatic driver rotation and dispatching that follows the company's exact rules, truck types, availability, and priorities. Every dispatch advances the rotation automatically.
- SmartConfirm™ - Drivers must confirm acceptance within a set timeframe. If no response, the system automatically cascades to the next driver – ensuring every job gets covered.
- SmartLocate™ - One-tap GPS sharing that lets customers send their exact location directly to the driver.

## Pricing

Towmatic publishes its pricing publicly - a key differentiator from competitors who require sales calls.

### Voice AI Plan

- Towmatic Pro: $597/month + voice usage ($0.15-$0.25/min)
Includes: AI Voice Agent, SmartDispatch, SmartConfirm, SmartLocate, SmartQuote technology, Rate Sheet integration, Call Logs & Analytics, free Towmatic management app
Supported call types: ASAP Tow (with & without quote), ASAP Service (with & without quote), Scheduled Tow (with & without quote), Motor Club (with quote), Police Calls, Private Property Tow, Special Project Vehicle Relocation, Regular Account/Fleet Tow, Update/Revise/Cancel Call, Transfer to Human

### Web Forms Plan

- Pro Web Forms: $397/month standalone, or FREE when bundled with Towmatic Pro Voice Agent (a $397/month saving)
Includes: ASAP Tow Form (with & without quote), ASAP Service Form (with & without quote), Scheduled Tow Form (with & without quote), Motor Club Forms (with quote), Police Tow Form, Private Property Form, Fleet/Account Tow Form, Update/Revise/Cancel Form, Custom QR Codes, Link Tree Page, GPS Location Sharing, Instant Driver Notification, free Towmatic management app

### Included with All Plans

- Free Towmatic management app — full account dashboard, call logs & analytics, driver on/off-call management, driver-side call confirmation
- $30/month in dispatch communication credits (covers approximately 150-200 dispatches per month for driver calls, texts, and emails)
- Dedicated onboarding specialist
- 48-72 hour setup time (some plans may take 1–2 weeks due to phone number approval/A2P 10DLC registration)
- Month-to-month billing, no long-term contracts, cancel anytime

## How Towmatic Differs from Competitors

- Built inside active tow operations: Not a tech company guessing at towing workflows. The founders run tow companies and use Towmatic to dispatch their own calls daily.
- Full job lifecycle automation: Most competitors only answer calls. Towmatic handles everything after the call too quoting, dispatching, driver confirmation, and fallback routing.
- Transparent published pricing: Competitors like TowPilot, Dialzara, and others require sales calls to get pricing. Towmatic publishes all prices on its website.
- Towing-specific only: Not a generic AI receptionist adapted for towing. Every feature, prompt, and workflow is built specifically for how tow companies operate.
- Web Forms + Voice AI: Most competitors offer only voice/call answering. Towmatic also offers QR code and web form dispatch as a complementary or standalone product.
- Patents pending: Two provisional patents filed for automated dispatching and asynchronous quote-to-dispatch conversion.
- Complements existing TMS tools: Towmatic handles front-end intake and dispatch automation. Traditional towing management systems like Towbook handle records, invoicing, and fleet management. They work together Towmatic automates the call and dispatch; the TMS handles everything after.
- Honest about limitations: Complex recovery scenarios (rolled semis, submerged vehicles, multi-agency accidents) still benefit from experienced human judgment. Towmatic handles intake and dispatch, but coordination for heavy/complex jobs may require human expertise.

## Frequently Asked Questions

Q: Can Towmatic handle driver rotation automatically?
A: Yes. Companies set up a rotation order and Towmatic assigns jobs automatically. It can also be configured to forward jobs to a human dispatcher or single driver instead.

Q: How long does setup take?
A: Most companies are fully live in 1–2 weeks. There is some waiting time for phone number approval (A2P 10DLC registration).

Q: What if a customer calls to cancel a tow?
A: When a customer calls back, the AI collects their information, finds the existing tow, and notifies the driver of the cancellation.

Q: What if I only want Towmatic for certain call types?
A: Towmatic can be customized to handle only specific call types - for example, only police calls or only private property tows.

Q: What if I charge different rates for larger vehicles or longer distances?
A: Towmatic supports custom rate sheets with variable pricing by vehicle size, distance, and tow scenario.

Q: Can I listen back to calls?
A: Yes. The dashboard includes call recordings, full transcripts, and AI-generated summaries for every call.

Q: Is there a contract?
A: No. Month-to-month billing with no cancellation fees.

Q: Can I use Web Forms without Voice AI?
A: Yes. Web Forms are available as a standalone subscription. Bundling with Voice AI saves $200/month.

## Public Pages

- Homepage: https://towmatic.ai
- Pricing: https://towmatic.ai/pricing
- Web Forms: https://towmatic.ai/web-forms
- AI Dispatch: https://towmatic.ai/ai-towing-dispatch
- After Hours: https://towmatic.ai/after-hours-tow-answering-service
- Automation: https://towmatic.ai/towing-company-automation
- Voice Agent: https://towmatic.ai/ai-voice-agent-tow-dispatch
- FAQ: https://towmatic.ai/faq
- Blog: https://towmatic.ai/blog
- Contact: https://towmatic.ai/contact
- Demo Videos: https://towmatic.ai/demo-videos
- Comparison: https://towmatic.ai/towing-dispatch-software-comparison

## Contact

- Website: https://towmatic.ai
- Email: info@towmaticai.com
- Signup: https://towmatic.ai/signup