Privacy Policy

1. Introduction

Towmatic respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website (towmaticai.com) and services, including our AI voice agent, dispatch automation, consulting, setup, and ongoing support. By using our services, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Customer names, phone numbers, email addresses, business details, driver contact information.
• Website Data: Cookies, usage data, IP addresses, browser/device details, and analytics.
• Call & Dispatch Data: Call records, SMS details, customer intake information, tow job details, and dispatch logs.
• Payment Data: Billing information (processed securely via Stripe). Towmatic does not store or have direct access to sensitive payment details such as full credit card numbers.
• Support & Communications: Emails, chats, or other correspondence between you and Towmatic.

3. How We Use Information

We use collected information to:

• Deliver and improve Towmatic services.
• Configure AI call handling, quoting, and dispatch automations.
• Provide customer support and technical troubleshooting.
• Process subscription payments and usage charges.
• Maintain security, prevent fraud, and enforce Terms & Conditions.
• Use aggregated, non-identifiable client/customer data for Towmatic marketing, training, and promotional purposes. We will not publicly disclose private or personal information without consent.

4. Data Storage & Third Parties

Towmatic stores and processes information using trusted third-party service providers that support our operations, including but not limited to cloud hosting, communication services, payment processing, data storage, and workflow automation platforms. These providers are selected for their security practices and reliability.

Towmatic does not sell or share your personal information with third parties outside of these service providers, except as required by law or as necessary to deliver our services.

5. Cookies & Tracking

Our website uses cookies, analytics, and tracking technologies to improve site performance, monitor usage, and enhance user experience. You may disable cookies in your browser, but certain features of the site may not function properly.

6. Data Security

We take reasonable steps to protect information but cannot guarantee absolute security of transmissions or storage. By using our services, you acknowledge that no method of electronic storage or transmission is 100% secure.

7. User Responsibilities

Clients are responsible for:

• Providing accurate, up-to-date data (pricing, driver schedules, etc.).
• Monitoring Towmatic's calls, quotes, and dispatches for accuracy.
• Ensuring compliance with applicable laws when using Towmatic services.

8. User Rights

Towmatic does not guarantee GDPR, CCPA, or other international privacy rights. Users may contact us to request limited access to, or deletion of, their personal information where applicable under U.S. law. Towmatic reserves the right to deny requests not required by Kansas or U.S. law.

9. Children's Privacy

Towmatic does not knowingly collect personal data from individuals under the age of 18. If we become aware that information from a minor has been collected, it will be deleted.

10. Governing Law

This Privacy Policy is governed by and construed under the laws of the State of Kansas, USA.

11. Updates to Policy

Towmatic may update this Privacy Policy at any time. Continued use of our website and services constitutes acceptance of any changes.

12. Indemnification

You agree to indemnify, defend, and hold harmless Five Star Automation LLC, dba Towmatic, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of this Privacy Policy, or your violation of any rights of another party.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Five Star Automation LLC, dba Towmatic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use the services.

14. Data Retention

Towmatic retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information as required by law or for legitimate business purposes after the termination of your account.

15. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

16. Mobile Application Privacy

Applies to: All mobile applications published by Five Star Automation LLC, dba Towmatic, available on Google Play and the Apple App Store.

Data Collected Through the Apps

When you use a Towmatic-powered mobile booking application, we may collect the following information:

• Booking Information: Name, phone number, email address, pickup location, drop-off location, and vehicle details entered through the tow booking form.
• Device Information: Device type, operating system version, and device identifiers used to ensure proper app functionality.
• Location Data: We collect your precise GPS location when you tap the location button to automatically populate your pickup address. Location is only accessed at the moment you tap the button and is not collected passively, tracked in the background, or stored beyond your active booking session.
• Usage Data: App interaction data used to improve performance and user experience.

How App Data is Used

Information submitted through any Towmatic-powered booking app is transmitted directly to the towing company whose app you are using, via the Towmatic dispatch platform. This data is used solely to process and fulfill your tow service request.

Location Permission

Towmatic-powered apps will request permission to access your device's location when you use the GPS pickup button. You may deny this permission and enter your pickup address manually instead. Denying location permission will not prevent you from using the booking form. On Apple devices, you will be prompted to allow location access "Only Once," "While Using the App," or "Never" — we recommend selecting "While Using the App" or "Only Once" for the best booking experience.

Third-Party Sharing

Data collected through the apps is shared only with the towing company you are booking with and the Towmatic dispatch platform. We do not sell or share your information with any other third parties.

Push Notifications

If you opt in to push notifications, your device notification token will be stored to deliver booking confirmations and service updates. You may opt out at any time through your device or app settings. Both Android and iOS users can manage notification preferences through their device settings at any time.

Data Deletion Requests

Users may request deletion of their personal data submitted through any Towmatic-powered app by contacting us at info@towmaticai.com. We will process eligible requests within 30 days.

Children's Privacy

Towmatic-powered mobile applications are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors through the apps.