AI Voice Dispatch That Actually Understands Towing
Towmatic's AI voice agent answers every call, gathers the details that matter, and dispatches your drivers — without missing a beat at 2 AM or during a storm surge. Anyone can build a voice bot. We built a dispatcher.
Call Answered
Gathering job details...
A Voice Bot That Collects a Name and Address Isn't a Dispatcher
A lot of companies have seen AI explode and rushed to market with "voice bots" for towing. Most of them do the same thing: answer the phone, ask for a name and address, and dump that info in your inbox. Done.
But that's the easy 10% of the job. The other 90% is qualification — is this a lockout, a breakdown, a police tow, or an accident? — and then what happens after: dispatch logic, driver rotation, escalation, edge cases that only emerge after hundreds of real calls.
Towmatic's AI wasn't trained on generic scripts. It was trained on real tow calls, in real operations, by real tow company owners.
From Ring to Rolling — Here's What Happens
Instant Answer, Natural Conversation
Your phone rings. Towmatic answers immediately — no hold music, no voicemail. The AI engages in natural conversation, confirming the caller's location, their vehicle, the service type, and what happened.
Instant Dispatch
The moment the call ends, the job hits your dispatch system. Your drivers are notified via text, phone call, and email — all at the same time. The phone call is critical: at 3 AM, your driver isn't checking their inbox.
Automatic Escalation
If the driver doesn't confirm, Towmatic doesn't wait. It moves to the next driver in your rotation, following the escalation rules you set. You're notified at every step.
We Studied How People Actually Talk When They Need a Tow
People calling for a tow aren't calm. They're on the side of a highway in the dark. They don't know the cross-street — they'll say "I'm near the gas station, you know, the one off the highway." They'll say "my car won't start" when they mean "my car was hit."
Towmatic has handled over 1,000 real dispatches. We've studied how callers phrase things, what shorthand they use, and the edge cases that only show up in the field. The AI isn't built for clean demos — it's built for the messy reality of a tow call.
Some Customers Don't Want to Talk — We Built for That Too
Not everyone wants to call. Some customers — especially younger ones — would rather request a tow without speaking to anyone. Towmatic includes instant quote and dispatch web forms that let customers enter their details, get a quote, and submit in seconds.
The voice agent and web forms work together as one system — same dispatch logic, same driver notifications, same dashboard visibility.
Web Form Request
Vehicle
2019 Honda Accord
Service
Jump Start
Location
Walmart Parking Lot, Main St
Every Call Logged, Every Detail Captured
All voice interactions are logged with full details — caller info, service type, timestamps, dispatch status, driver response (or lack of one). You're not flying blind. You see exactly what's happening across your operation from your dashboard.
Frequently Asked Questions
Does the AI voice agent sound robotic?
No. Towmatic uses advanced voice AI that engages in natural conversation. Most callers can't tell they're speaking with an AI.
Can the voice agent handle multiple calls at once?
Yes. Unlike a human dispatcher, Towmatic can handle simultaneous calls without putting anyone on hold.
What if a caller has a complicated situation?
Towmatic is built for edge cases. If a situation is truly outside the AI's scope, it can escalate to you via phone call immediately.
Does this replace my existing phone number?
No. Towmatic works with your existing business number through call forwarding. No hardware changes required.