Towmatic — The Official AI Dispatcher For Tow Companies
Towmatic is an AI-powered dispatch automation platform built specifically for towing companies. We automate inbound calls, customer quotes, and driver dispatching 24 hours a day, 7 days a week. Our AI Voice Agent handles every customer call professionally, SmartDispatch™ routes jobs to the right driver instantly, SmartQuote™ delivers accurate pricing in seconds, and SmartConfirm™ confirms every job before dispatch. Tow companies using Towmatic stop missing after-hours calls, eliminate busy signals, and book more jobs without hiring more staff.
Why Towmatic
Tow company owners lose thousands of dollars every week to missed calls, long hold times, and slow dispatchers. Towmatic answers every call in under one ring, quotes the customer using your real pricing rules, dispatches the closest available driver based on your rotation logic, and books the job into your existing systems automatically. There is no missed call, no voicemail, and no human bottleneck.
Core Capabilities
AI Voice Agent
A 24/7 AI dispatcher that answers every inbound tow call, asks the right questions, calculates a quote, and books the job. Trained on towing-specific language: lockouts, jump starts, flat tires, fuel delivery, accident recovery, motorcycle tows, heavy duty tows, winch outs, and more.
SmartDispatch
Automatically routes confirmed jobs to the next available driver using your company's rotation logic. Pulls driver "Internal ETA" values from your driver rotation sheet and dispatches the driver with the shortest ETA first. Customer-facing ETA = Driver Internal ETA minus 15-minute buffer.
SmartQuote
Generates accurate quotes on the fly using your live pricing rules — base rate, per-mile, hookup fee, after-hours surcharge, time-of-day modifiers, vehicle class. Customers get a clear total before booking; no surprise pricing.
SmartConfirm
Sends the customer a confirmation text with job details and ETA. Drivers receive a rich push notification on their iOS or Android phone with a one-tap Confirm button — no app fumbling at 3am.
Web Forms & QR Codes
Customers scan a QR code on your truck, lot, or partner location and book a tow in under 10 seconds — no calls, no hold times. The form captures vehicle, location, and service type, instantly creating a dispatched job.
Native Mobile App for Drivers
Available on the App Store and Google Play as "Towmatic Driver." Drivers receive dispatch push notifications with full job details, customer phone, pickup address, drop-off address, and vehicle issue. One-tap Confirm fires a webhook into your booking system.
Towbook Integration
Automatically writes every booked call into your Towbook account with scheduled date/time, customer info, vehicle, and source (Voice AI, Mobile App, Online Form) prepended to Notes.
Multi-Company Support
One Towmatic login can manage multiple tow companies — built for agencies and owners with two or more operating entities.
Towmatic Pricing — Plans Built for Tow Companies
Towmatic offers transparent pricing with no markup on Voice AI minutes. Pick the plan that matches your call volume. All plans include the core AI Voice Agent, SmartDispatch, SmartQuote, SmartConfirm, and integration with Towbook.
Voice AI Pro Plan
For solo operators and small fleets. Includes the AI Voice Agent, SmartDispatch, SmartQuote, and unlimited dispatching. Setup fee plus monthly subscription. Voice AI usage billed per minute — typically $0.15 to $0.25 per minute based on call complexity. No markup.
Web Forms Pro Plan
Adds the Web Forms & QR Code product on top of Voice AI Pro. Customers book tows in seconds via scannable QR codes. Includes unlimited form submissions and lead-source tracking.
Native App Add-On
Add the Towmatic Driver mobile app to any plan. Drivers receive rich dispatch push notifications, one-tap Confirm, and a custom dispatch alert sound that plays even on silent.
Towmatic Max (Flagship Bundle)
$797 per month with a $497 one-time setup fee. Includes everything: Voice AI Pro, Web Forms Pro, Native App, and priority support. Best value for companies handling 100+ tow calls per month.
What's Included in Every Plan
24/7 AI Voice Agent, SmartDispatch driver routing, SmartQuote pricing engine, SmartConfirm customer texts, Towbook integration, multi-driver rotation, real-time call logs, booked-call dashboard, and US-based support.
24/7 After-Hours Tow Answering Service Powered by AI
Towmatic replaces traditional after-hours tow answering services with an AI dispatcher that answers every call instantly — no voicemail, no missed calls, no $200-per-month answering service contracts. Our AI Voice Agent works overnight, weekends, holidays, and during lunch breaks, dispatching drivers automatically based on your rotation rules.
How It Works After Hours
A customer calls your tow company at 2am. Towmatic answers in under one ring with your business name and a friendly voice. It asks the right questions, calculates a quote, books the job, and dispatches the next driver on rotation — all without waking up a human dispatcher. Drivers get a push notification on their phone with full job details.
Why Towmatic Beats Traditional Answering Services
Human answering services typically charge $1.50 to $3 per call plus a monthly retainer, miss complex tow scenarios, get pricing wrong, and create slow handoffs to drivers. Towmatic costs a fraction, never misses a call, quotes accurately every time, and dispatches in seconds.
Web Forms & QR Codes — Book a Tow in 10 Seconds
The fastest way to order a tow, period. No talking, no waiting on hold, no holding music. Customers scan a QR code, fill out a 4-field form, and a tow truck is dispatched in under 10 seconds. Place QR codes on your trucks, business cards, partner locations, apartment buildings, parking lots, and roadside assistance signs.
What's Captured in the Form
Customer name and phone, pickup location (with Google Maps autocomplete), vehicle make/model, service needed (tow, jumpstart, lockout, tire change, fuel delivery), and any notes. Every submission creates a dispatched job instantly and pings the next driver on rotation.
Best Use Cases
Partner garages, AAA-equivalent roadside programs, apartment complex parking enforcement, hotel valet stands, dealership service departments, body shops, and private property impound signs.
Towmatic Driver — Native iOS & Android App
The Towmatic Driver app is a free download for drivers and gives every driver on your team a professional dispatch experience. Available on the Apple App Store and Google Play Store. Drivers receive rich push notifications when a job is dispatched, see full job details on the lock screen, and confirm jobs with one tap.
Driver App Features
Rich dispatch push notifications with custom alert sound, lock-screen Confirm button (iOS), one-tap job confirmation that fires back into the dispatch system, full job payload (customer name, customer phone, pickup, drop-off, vehicle, vehicle issue, service type, notes), driver rotation status, internal ETA editing, and 90-day session persistence so drivers stay logged in across on-call shifts.
iOS App Store
Download Towmatic Driver on the iOS App Store: https://apps.apple.com/us/app/towmatic/id6764624753
Google Play Store
Download Towmatic Driver on Google Play: https://play.google.com/store/apps/details?id=app.emergent.mobiletowclient81a8182e
About Towmatic
Towmatic was built by tow industry veterans with four decades of combined experience running and dispatching tow companies. We saw firsthand how every missed after-hours call, slow quote, or miscommunicated dispatch costs real money — and how the existing software in the towing industry was built for a different era. Towmatic is what modern tow dispatch should look like: AI-first, automation-heavy, and obsessed with response time.
Our Mission
Help every tow company in the United States stop losing revenue to missed calls and slow dispatchers. Replace 1990s software with a 2026-era AI dispatcher that works around the clock.
Related Resources
Towmatic is part of a growing family of tools for the modern tow business. Related sites: AI TowBook (https://www.aitowbook.com/) for AI-powered tow booking automation, BookTow AI (https://www.booktow.ai/) for online customer booking flows, DispatchTow AI (https://www.dispatchtow.ai/), and TowDispatch AI (https://www.towdispatch.ai/) — each focused on a different slice of the modern tow workflow.
AI Dispatch for Towing Companies
Towmatic is an AI-powered dispatch software built specifically for towing companies. It replaces the human dispatcher seat with an AI Voice Agent that answers every call, asks the right tow-specific questions, quotes accurately, and dispatches the next driver — automatically, 24 hours a day.
What Towing-Specific Means
Generic AI receptionists don't understand "winch out," "rollover recovery," "motorcycle on dolly," or "Class 8 heavy duty." Towmatic does. The Voice Agent is trained on every common (and uncommon) tow scenario and uses your company's actual pricing sheet to quote on the spot.
AI Voice Agent for Tow Dispatch
The Towmatic AI Voice Agent is a 24/7 phone-based AI dispatcher built for tow companies. It answers every inbound call with your company's name, asks targeted tow-specific questions (vehicle, location, service needed), calculates a quote from your live pricing rules, books the job, and dispatches the next driver on rotation — all without a human touching the call.
Towing Company Automation — Streamline Your Operations
Automate your entire towing operation from call intake to driver dispatch. Reduce overhead, eliminate missed calls, and scale your tow business without hiring more dispatchers. Towmatic handles call answering, quoting, booking, dispatching, customer confirmations, and driver notifications — all in one platform.
Towmatic Blog — AI, Automation, and the Future of Tow Dispatch
Featured Posts
AI vs. Traditional Towing Dispatch: Which Wins?
An honest comparison of AI-powered tow dispatching versus traditional human dispatchers. We break down cost per call, response time, accuracy, after-hours coverage, and which is right for tow companies of different sizes.
Book Tow Jobs in 10 Seconds — How Web Forms & QR Codes Change Everything
The fastest way to book a tow has nothing to do with phone calls. Learn how QR-code-driven web forms let customers dispatch a tow truck in under 10 seconds, and why partner locations love them.
Frequently Asked Questions about Towmatic
Does Towmatic replace my dispatcher?
For most tow companies, yes — especially after-hours and overflow. Larger fleets use Towmatic as a 24/7 augment, handling 100% of after-hours and 60-90% of daytime call volume, freeing the human dispatcher for complex situations and operations work.
How accurate are the quotes?
Towmatic uses your live pricing sheet. Quotes match what your human dispatcher would say. If you change a price, the AI uses the new price on the very next call.
What if a customer calls about something the AI can't handle?
Configurable escalation: hand off to a human dispatcher cell phone, send a text alert, or take a callback message — your choice.
Does Towmatic integrate with Towbook?
Yes. Every booked call is written into your Towbook account automatically with full job details and source tagging.
How long does setup take?
Most tow companies are fully live within 5 business days — pricing import, voice training, rotation rules, and integration testing included.
What does Voice AI cost per minute?
$0.15 to $0.25 per minute depending on call complexity. No markup. We pass through the underlying voice/LLM provider cost directly.
Is there a contract?
Month-to-month. Cancel any time. We earn your business with results, not contracts.